Return Policy

Thank you for shopping at fansjoe! We want you to be completely satisfied with every purchase. If for any reason you are not happy with your order, we offer returns within 30 days of receiving your item(s).

Return Window

You may request a return within 30 days from the date you receive your order.

Return Conditions

To be eligible for a return, please ensure:

  • The item is unworn, unwashed, and unaltered

  • All tags, labels, and original packaging are intact

  • For hygiene reasons, items such as underwear, swimwear, and earrings are non-returnable unless defective

Return Process

  1. Email us at customer@fansjoe.com with your order number and reason for return

  2. Our customer service team will reply within 1–2 business days with a return address and instructions

  3. Pack the item(s) securely and send them back (we recommend using a trackable shipping method)

  4. Once we receive and inspect the returned item(s), we will process your refund within 5–7 business days

Refunds

Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.

Return Shipping Costs

  • For returns not due to product defects, the return shipping cost is the responsibility of the customer

  • If the return is due to a quality issue (e.g., damage, wrong item sent), please contact us first. We will cover the return shipping cost

Exchanges

If you need to exchange an item (e.g., different size or color), we recommend placing a new order and returning the original item. This ensures you receive your desired item as quickly as possible.

Special Circumstances

If you receive an item that is clearly defective or does not match your order, please contact us within 7 days of delivery and provide photos or video evidence.

If you have any questions, feel free to email us at customer@fansjoe.com. We are always here to help!